The message below was shared by NEXT to their customers informing them television services would be temporarily discontinued. The cyber attack has forced OzarksGo, to discontinue. They were the service provider for NEXT. As a result, NEXT will work toward launching their own streaming solution.
“Due to the recent cyber incident targeting OzarksGo linear TV servers, we have learned they are discontinuing linear TV services, effective immediately.
What this means for our customers at NEXT – We have no options for quick resolution of TV services. We will be to continuing to work towards the deployment of our NEXT TV streaming solution.
We will be disconnecting all TV Subscribers in our system, backdated to Oct. 1st in order to credit all of our subscribers for the month of October on their TV services. These credits will appear on the November bill, and you will not receive any charges for TV going forward until our new TV platform is launched and you have been installed.
We are working through the final testing phase of our NEXT TV streaming solution and plan to move forward with deploying it as soon as possible (once our billing system is ready). Once we start deploying, customers that want a streaming only option can get their own device and be restored in a fairly short window. Customers that want a traditional set top will have to be scheduled for install. Due to the sheer numbers of TV subscribers and the large task of scheduling them all, this could take 6-8 weeks to completely deploy.
NEXT will be offering one month of free service to our customers impacted by this event, for our new NEXT TV solution and there will be no charges for installation of the new equipment. Old TV equipment can be disposed of however customers see fit and it does not have to be returned to the office. There will be no charges to customers for un-returned equipment due to this event.
We do believe there could be potential cost savings for customers with this new method of TV delivery because there is more flexibility of channel packages, add ons, etc.
We apologize for the inconvenience this event has caused, and we hope to serve you with a new great TV product that our customers deserve in the coming days. Look for more details on channel packages, pricing, etc. to come later this week.
Our team is here to support you, and we appreciate your patience through this event. Please call us at 870-895-3221 for any questions you may have.”
